Refund and Return Policy

At Breeze-haven , your satisfaction is our top priority. If, for any reason, you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee — no questions asked.


Order Cancellation

If your order has not yet shipped , we’re happy to cancel it and issue a full refund at no cost to you. Please contact us as soon as possible to request cancellation.


No Hidden Fees

Enjoy a seamless shopping experience — there are no customs fees or hidden charges involved in your purchase or return process.


Right to Return

You may return most items within 30 days of receiving your order. To be eligible for a return, the item must be:


  • In its original condition
  • Unused
  • With all original tags still attached
  • In the original packaging

How to Return an Item:

  1. Contact Us: Reach out to our customer service team at support@breeze-haven.com to initiate your return and have your case registered.
  2. Download & Complete the Return Form: Fill out the return form provided by our support team.
  3. Ship the Item Back: Send the product along with the completed return form to one of the addresses listed below.

Return Addresses:

Primary Return Address  
Breeze-haven Returns
Leopoldstraße 45, 80802 München
Germany
Phone: +49-3845938
Email: support@breeze-haven.com


Alternative Return Address  
Breeze-haven Returns Netherlands
Middelweg 35, 5253 CE Nieuwkuijk
Netherlands
Phone: +31 16881428


We strongly recommend using a trackable shipping method , as we cannot be held responsible for packages that do not reach us.


Refund Process

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed within 14 business days and issued back to the original payment method used at the time of purchase.


Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered , please contact us within 48 hours of receipt. We will promptly assist you with a free return and refund or replacement, depending on your preference.


For Questions or Assistance:
Email: support@breeze-haven.com


Company Name: Stichting De Bazuin te Sion
RSIN: 816663920
VAT Number: NL816663920B01
Registered Address: Struikenlaan 00034, 4631AN Hoogerheide